CNA 101: Your Guide to Becoming a Healthcare Hero (With a Little Fun Along the Way!

Communication Skills: Building Trust, One Conversation at a Time

Being a CNA isn’t just about mastering medical tasks—it’s also about communication. Patients, family members, and coworkers will rely on you to share information clearly and with empathy. You'll be the one patients turn to when they need reassurance, so listening with kindness is key.

And it’s not just patients you’ll be talking to. You’ll interact with doctors, nurses, and other healthcare professionals. Good communication helps everyone stay on the same page and provides the best care possible. Whether you’re chatting with a patient about their favorite TV show or giving a report to a nurse, your words will make a huge difference in how care is delivered.